Information for Advocates

theExchange is a volunteer run program and we service the greater La Crosse Area and nearby counties. We solicit and accept donations of gently used furniture and home goods, and provide these items free of charge to community members struggling and experiencing housing insecurity.  We rely on agencies, social service organizations, schools & faith based organizations to identify individuals or families in need. Our collaborative approach improves our ability to serve the community, eliminates duplication of services, and increases efficiency. 



  • Tuesday & Thursday 1:30-4:00   

  • Occasional hours by appointment   


  • 1009 S 4th Street   La Crosse, WI                                                       



  • Please email us a day or more in advance to MAKE AN APPOINTMENT for Tuesday or Thursday

  • You may come with or without your client, but please do not send your client to theExchange alone.

  • Please be sure to do a home visit prior to visiting theExchange and determine priorities in advance.  This helps ensure what and how many items are needed. Take note of tight entrances, stairs and turns that may present a challenge for moving large items into the home or within the home. 

  • The shopping experience can be overwhelming for some clients. We have set shopping guidelines based upon household size to simplify the shopping experience. 

  • Please limit the number of representatives from the household to one or two people;  we have limited space and it generally helps the process go more smoothly. Advise parents if children must come along that they keep them close to guard against accidents. 

  • We may or may not have everything your client is seeking. Our goal is to provide them with the basics to get started.

  • We can only give what we have in stock at that time.

  • Once we begin the selection process, we appreciate your help in assisting your client to make decisions and to mark and pack items as we go. 

  • Please have cars empty to take all smaller household items with you as you leave that day. 

  • For large items we encourage you to explore what resources you or the client may have for transportation. If  this is not an option we can arrange volunteer transportation.  We only deliver to La Crosse, Onalaska, Town of La Crescent.      

  • Please notify the clients to be ready for delivery. We only deliver up one flight of stairs.

  • Delivery of items must take place the week of or the week after items are picked out. 

  • Please bring your client to theExchange within a week of when they need their items. We cannot hold selected items for delivery or pick up longer than one week. 

© 2019 by Shelter Development

Registered Charity Number: 47-1538865

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