Information for Advocates

theExchange is a volunteer run program and we service the greater La Crosse Area and nearby counties. We solicit and accept donations of gently used furniture and home goods, and provide these items free of charge to community members struggling and experiencing housing insecurity.  We rely on agencies, social service organizations, schools & faith based organizations to identify individuals or families in need. Our collaborative approach improves our ability to serve the community, eliminates duplication of services, and increases efficiency. 



  • Tuesday & Thursday 1:30-4:00   

  • Occasional hours by appointment   


  • 1009 S 4th Street   La Crosse, WI                                                       



  • Please contact theExchange by email.  We will be sending you a CLIENT FORM LINK asking for description of your client's household size, space and needs. Once we receive the completed LINK, we will contact you to set up an appointment. 

  • We have set shopping guidelines based upon household size to simplify the shopping experience. 

  • We prefer that you accompany your client (only one per household) when selecting large items. If this is not possible, you may come alone or have theExchange staff select the items for you. During the Pandemic, all visitors must enter through the back warehouse door (by the alley) and wear a mask. 

  • We may or may not have everything your client is seeking. Our goal is to provide them with the basics to get started.

  • We can only give what we have in stock at that time.

  • Once we begin the selection process, we appreciate your help in assisting your client to make decisions and to mark and pack items as we go. 

  • Please have cars empty to take all smaller household items with you as you leave that day. 

  • For large items we encourage you to explore what resources you or the client may have for transportation. If  this is not an option we can arrange volunteer transportation.  We only deliver to    La Crosse, Onalaska, Town of La Crescent. Currently, during the Pandemic, we are providing curb side delivery only. Please make sure they have help on their end for getting items into their home.

  • Please bring your client to theExchange within a week of when they need their items. We cannot hold selected items for delivery or pick up longer than one week. 

© 2019 by Shelter Development

Registered Charity Number: 47-1538865

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