FAQ

  1. How much does furniture cost?  
    There is no charge for furniture or household goods.

  2. Do you deliver furniture? 
    We deliver only to La Crosse, Onalaska & Town of La Crescent. For large items we encourage you to explore what resources you or the client may have for transportation. If this is not an option we can arrange volunteer transportation, but items will only be delivered to the curb due to the pandemic.

  3. Are the items used?
    Most of the items clients receive will be gently used. We work hard to ensure that the items are of good quality, with minimal flaws, free of odor or pet hair.

  4. My client only needs a few items, can I bring a client with only a few needs? 
    Yes, please let us know in advance before making an appointment, if needing a full household or just a few items. We might be able to save you a trip if there is a specific item they're in need of.

  5. Do I need to complete a home visit?
    Yes, home visits ensure that clients are ready for a full household worth of furniture. At the same time look at possible challenges; steps, tight turns, narrow doorways, etc. We rely on case managers to ensure that the new items will not create any safety risks and are appropriate for the space.

  6. What if you don’t have the item(s) my clients wants? 
    Our community provides us with tremendous support in the form of donated items.  Because we are a donation-based organization, occasionally we may not have an item your client is looking for.  Client will receive most items necessary for a comfortable and functioning home at each appointment.  We are unable to accommodate “rain-checks” for unavailable items.

  7. Can my client come more than once?
    Our mission is to provide the basic home essentials a family needs to get started. We encourage clients to ask for all needed items. Clients cannot shop repeatedly for additional or replacement items.  Occasionally clients may experience hardships that result in the loss of home furnishings previously acquired at theExchange.  They are permitted to shop at theExchange for additional household items. 

© 2019 by Shelter Development

Registered Charity Number: 47-1538865

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